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With SaaS, it's easier to sell since you have a lower price and an easier onboarding process.
You can design your onboarding process for new customers to demonstrate to them how to get the most value from your offering and how to make your product or service part of their daily routine.
Have a clear onboarding process for new hires.
Maybe create a report that let's you know, who has red flag behavior and reach out to them.Every customer probably needs an onboarding process to ensure that they start using what they're paying for and make it part of their new normal.
Or the sales team closes the deal without ever talking to the person who's actually going to have to use the products and services they sell, leaving CS to go through the entire sales process to build buy-in with the product user before they can even start with the onboarding process.
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